Antivirus Software vs. Viruses vs. You

We see a lot of viruses in the shop. Most computers that come in have some sort of malware on them. Most of those computers also have antivirus software. We have seen virus infections on computers with all of the above products and more. “So what gives?” “Why is my computer infected with viruses when I pay for antivirus software?”

  • No Antivirus Software, paid or free, is going to 100% Virus Proof your computer.
  • Viruses need people. “If a computer is in the forest, and no one is around, will it get infected by a virus?” The answer is probably not. Clicking on links, typing in addresses, downloading files, agreeing to updates, etc. is how virus infections occur.

What you click on, what you download, what emails you open, what links you follow is the important part. Once you “activate” the virus infection, your Antivirus Software becomes a flimsy safety net. It might work. Maybe not. It’s a last line of defense that is always struggling to catch up with new viruses.

I personally don’t ever want to put my antivirus software to the test.

You can be your own best  antivirus software. Slow down, read things carefully, be suspicious. If in doubt, ask. Links, emails, attachments, unfamiliar websites. Be skeptical. Choosing an antivirus software is secondary.

Remote Computer Support

Phishing CluesSuperGeeks Lubbock is happy to announce we are now offering locally based remote support! If you have an issue that might not warrant a service call or a trip to our shop, give us a call and we can help you remotely! Stay home and have a lazy day while we work on your computer!

Phishing Clues

I was reading an article on the Target hack last night, and it said they now believe 70 million individuals had their information compromised, including email addresses and phone numbers. Phishing emails and scam phone calls are about to increase significantly . We received the above email this week (and we don’t shop at Target!).

Some clues to look for:

  • Sender: The sender appears to be update@yahoo.org. First of all, Yahoo isn’t an “org”. When you hover your mouse pointer over the sender, the real email address will display. This email was sent to us from “support@twinheartclothing.com”
  • Grammar and Spelling: This email is warning me my account will be deleted “due to none usage of these “emails”
  • Login: Any email asking you to provide login information or to “update your information” should be deleted immediately. After you delete the email, go to the actual website (NOT from a link in the email) or call them to check on your account.

We also had a customer this week who had received a phone call from Microsoft advising him he had viruses and they needed to remote in to fix them. Any phone call you receive out of the blue telling you that you have computer issues is a scam. (unless you know you are paying a company for remote monitoring). When in doubt, shoot me an email or call us to double check!